1. By using, visiting and/or accessing any part (including, but not limited to, sub-domains, source code and/or website APIs, whether visible or not) of the exitobet.com website or any other websites or applications that we own or operate (the “Website”) and/or registering on the Website, you agree to be bound by (i) these Terms and Conditions; (ii) our Privacy Policy; (iii) our Cookies Policy and (iv) the Rules applicable to our betting or gaming products as further referenced at paragraph 2 below (together the "Terms"), and are deemed to have accepted and understood all the Terms.
Please read the Terms carefully and if you do not accept the Terms, do not use, visit or access any part (including, but not limited to, sub-domains, source code and/or website APIs, whether visible or not) of the Website. The Terms shall also apply to all telephone betting and betting or gaming via mobile devices including downloadable applications to a mobile device (as if references to your use of the Website were references to your use of our telephone betting and/or mobile devices betting facilities).
2.1 In these Terms and Conditions, “Exitobet”, the "Operator", "we", "our" or “us” refers to a company operated by Entertainment Art BV, licensed and regulated by the Central Government of Curaçao with eGaming License No. CIL #5536/JAZ (License Owner).
2.2 Exitobet provides online gambling services, and sports betting on the website exitobet.com.
2.3 Reference to “you”, “your”, “player” or the “customer” is a reference to any person using the Website or the services of Exitobet and/or any registered customer of Exitobet.
2.4 The Terms & Conditions are concluded and executed in English. The Operator reserves the right to translate the Terms & Conditions into any other language. Any translation into another language will be made exclusively for the comfort of Players who play in territories where online gambling and betting are legal and use languages other than English.
2.5 The versions of the Terms & Conditions in other languages in no way imply or allow us to offer Operator services in countries where gambling and online betting are illegal.
2.5.1 If the content of the Terms & Conditions varies in any other language of the English version, the English version takes precedence. This also applies to the rules of the games, any text on the website as well as any information that has to do with bonus programs or bonus schemes.
2.6 We may need to change the Terms from time to time for a number of reasons (including to comply with applicable laws and regulations, and regulatory requirements). All changes will be published on the Website. The most up-to-date Terms will be available on the Website. If any change is unacceptable to you, you should cease using the Website and/or close your account. If, however, you continue to use the Website after the date on which the changes to the Terms come into effect, you will be deemed to have accepted those changes.
2.7 Exitobet is committed to providing excellent customer service. As part of that commitment, Exitobet is committed to supporting responsible gambling. For further details, please click here. Although Exitobet will use its reasonable endeavors to enforce its responsible gambling policies, Exitobet does not accept any responsibility or liability if you nevertheless continue gambling and/or seek to use the Website with the intention of deliberately avoiding the relevant measures in place and/or Exitobet is unable to enforce its measures/policies for reasons outside of Exitobet’s reasonable control.
2.8 When placing a bet, the only participants in this contractual relationship are:
a) Operator, the bookmaker who accepts bets at international events according to his license; and
b) You, the Player who makes the bets.
2.9 The legal relationship between the Operator and You is governed by the law of Curacao. All disputes that result from any bet or game will be resolved exclusively by the court with jurisdiction and local jurisdiction in Curacao.
2.9.1 As you are aware, the right to access and/or use the Website (including any or all of the products offered via the Website) may be illegal in certain countries. You are responsible for determining whether your accessing and/or use of the Website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is not illegal in the territory where you reside.
2.9.2 It is Your responsibility to comply with Your local/state/national laws and/or with the laws in Your jurisdiction of residence. Operator Services should not be treated as an offer, advertising, or invitation from the Operator to use or obtain bets or other services in jurisdictions where such activities are illegal. If it is forbidden to place bets in Your jurisdiction, then You are not allowed to bet.
2.10 By placing bets You accept the validity and relevance of, and agree to be legally bound by, Our Terms and Conditions, Privacy Policies, and all relevant product rules and applicable conditions.
2.11 By placing bets You confirm that you have reached the age of 18 or, if more, the legal age defined by the gambling laws that apply to You. We reserve the right to verify Your age by requesting proof of your age.
2.12 By placing a bet You confirm that you are not aware of the outcome of the event.
2.13 By placing a bet You confirm that you are betting as a form of entertainment, that you are using the Services voluntarily, and that you are aware of the fact that you may lose money.
2.14 By placing a bet You are confirming that you are betting on personal interests and that You are not part of any organized union or betting scheme.
2.15 The Operator does not provide advice on tax or legal matters. The Operator, therefore, cannot be held liable and will be exempt from any responsibility by the Players for any loss, damage, loss of profits, fees, costs, and any other inconvenience that the Players may suffer due to the use of the services and products offered by Operator.
2.16 All bets placed through the website or through an affiliate agent are operated, accepted, placed, and processed exclusively in Curaçao.
2.17 Operator pays game taxes and other taxes in Curacao. Financial services are managed by Greatplan Ltd, 142 Cromwell Road, London, UK, Reg #5313739.
2.17.1 If necessary, it is your responsibility to declare and pay all taxes, duties, or encumbrances applicable to your deposits, winnings, bonuses, and, in general, any amount included at any time in your Player Account and will not withhold Exitobet responsible for any tax at all.
2.18 Operator reserves the right to modify the Terms & Conditions. The link at the bottom of the website always directs you to the latest version of the Terms & Conditions. It is Your responsibility to keep abreast of valid conditions. In case of major changes, defined by Us, you will be asked to reconfirm the Terms & Conditions. Each clause in these Terms & Conditions is autonomous and is separable from the other clauses. If any of the clauses become void, invalid, or unenforceable for any reason, the remaining clauses will remain in full force and effect.
2.19 These Terms and Conditions include and incorporate a series of additional terms, as follows:
2.19.1 The Terms and Conditions of bets;
2.19.2 The rules for casino games are found in each individual game;
2.19.3 The Privacy Policy;
2.19.4 Bonus Terms (Part C of these Terms and Conditions) Omitted intentionally;
2.19.5 Any additional terms and conditions of use for the end user to which we will ask you to confirm your agreement as part of your use of the Website from time to time.
3.1 To use the services provided by the Operator, the Player must open an account (a "Player Account"). Players must register personally. The Operator reserves the right to refuse any request for a player account. A player's registration may be rejected, or an account may be closed at the discretion of the licensee, but the contractual obligations already established will be fulfilled by the licensee.
3.2 Playing and betting/wagering on the Website is restricted to persons of legal age and of legal capacity as determined in the jurisdiction in which the Player resides, who has registered as a Player, and who has a Player Account with the Operator. It is prohibited to bet while you are a minor. In any case, you should not use Exitobet to play and bet if you are under 18 years of age. Any funds deposited by such a person will be returned to the person after the Game Operator has closed the Player Account and any winnings are lost.
3.3 You may not use the Website if you are a resident or located in any of the prohibited jurisdictions: Netherlands, Curaçao, Aruba, Bonaire, Sint Maarten, Sint Eustatius, Saba, France, United States of America, United Kingdom, Sweden, Australia, Austria, Czech Republic, Belgium, Germany, Hungary, Slovakia, Estonia, Spain, Serbia, Slovenia, Latvia, Ireland, Ontario (Canada), Poland, Switzerland, Lithuania.
3.4 Understand and acknowledge that the online community games and services provided on the Website are for entertainment purposes only. Any use of the Website for any other purpose or intention is strictly prohibited.
3.5 When opening a Player Account, you guarantee and declare that you:
3.5.1 are at least 18 years of age (or the legal age to bet in the jurisdiction in which he resides, if it is higher) and of legal capacity to place a bet/wager or register with Exitobet;
3.5.2 are legally able to enter into contracts;
3.5.3 have not been excluded from gambling (for example, self-excluded, blocked from the sites/services, excluded from a national self-exclusion registry);
3.5.4 have not yet closed a Player Account because you carry out a Prohibited Practice;
3.5.5 MUST provide accurate registration information when opening your account, which will include, at a minimum, your correct name, date of birth, your country of residence, your current address, email address and personal telephone number;
3.5.6 are opening your Player Account solely for your personal use, and you are acting on your behalf and not as an agent on behalf of a third party;
3.5.7 will not attempt to sell or in any way transfer the benefit of your account to third parties, nor will it acquire or attempt to acquire an account that has been opened in the name of a third party;
3.5.8 you are fully responsible for complying with your own local, national, federal, state, or other laws related to bets and games before opening an account, placing bets, or using our services. If you are in a country where the use of a particular service is prohibited, you must not
(i) register with us for the corresponding service;
(ii) attempt to use that service; or
(iii) use your payment card or other payment methods to place bets or games with us for illegal service;
3.5.9 you are not prohibited, for any reason, to bet with us or use the services.
3.6 The Player (including in this case any person requesting to become a Player) MUST always provide and maintain valid, complete, and correct information to the Operator. You must ensure that the information you provide is kept up-to-date, true, correct, accurate, and complete in all respects.
3.6.1 Where this is not the case, we reserve the right to suspend the account and treat any deposits into the gambling account as being invalid (and any winnings arising from such deposits as void). Where an account is suspended, the relevant customer should Contact Us.
3.7 When registering, Exitobet allows all its customers to choose their own Password. It is recommended that the password complies with general password recommendations, such as including a combination of letters, numbers, and special characters. It is not recommended to use personal information or common words as passwords. Players must always log in to the Website using an email address along with their password.
3.7.1 Players may not allow anyone other than themselves to use their player account to access and/or use any material or information from the game system, accept any prize, and/or participate in any of the games. It is strictly forbidden to sell, transfer and/or acquire player accounts to or from other players.
3.8 Customers must keep login information secret and confidential as you are responsible for all bets/wagers placed on your account and any other activities taking place on your account.
3.8.1 The password should never be written or communicated to any other person and should be changed regularly. You are required to keep the information, email, and password of your Player Account secret and confidential, and you are solely responsible for all activity and/or use of the services through your Player Account.
3.8.2 In the event that you are aware of any known or suspected unauthorized use of your Player Account or any breach of security, you must immediately Contact Us to suspend your Player Account.
3.8.3 Any unauthorized use of your electronic identification, email, or password will be considered as your use and you are responsible for all activity and/or charges to your Player Account until such notification is made to the Operator.
3.9 Exitobet reserves the right to close or suspend your account at any time and for any reason. Without limiting the preceding sentence, Exitobet must suspend your Player Account if any of the following conditions are met:
3.9.1 if you are a customer of any prohibited country and we cannot verify your identity at the time of registering, before you can deposit in your account;
3.9.2 we cannot perform Verification to our satisfaction in accordance with Section 4;
3.9.3 we cannot confirm player identity within 30 days after the deposit reached the threshold of 10,000.00 BRL (or its currency equivalent on your registered account) based on a 180 days period;
3.9.4 you become bankrupt;
3.9.5 Exitobet considers that you have used the Website in a fraudulent manner or for illegal and/or unlawful or improper purposes;
3.9.6 Exitobet considers that you have used the Website in an unfair manner, have deliberately cheated or taken unfair advantage of Exitobet or any of its customers, or if your account is being used for the benefit of a third party;
3.9.7 Exitobet considers that you have opened or are using any additional accounts to conceal your activity or to avoid measures put in place on other active or inactive accounts;
3.9.8 Exitobet considers that you have deliberately provided incomplete or inaccurate information when registering with the site or during our verification processes;
3.9.9 Exitobet is requested to do so by the police, any governmental or other regulatory authority, court, or other authority of competent jurisdiction, law, or applicable regulation;
3.9.10 Exitobet considers that any of the events referred to in 3.9.1 to 3.9.9 above may have occurred or are likely to occur; or
3.9.11 your account is deemed to be dormant and its balance is, or reaches zero.
3.10 You can only open one Player Account. If we have reason to believe that:
3.10.1 you registered and/or have used more than one Player Account with us; or
3.10.2 in collusion with one or more persons using several different accounts, we will have the right to consider these accounts as "Multiple Accounts" and treat them in accordance with the suspension clause.
3.11 We will have the right to suspend or close any Multiple Accounts. If we close Multiple Accounts:
3.11.1 all bonuses, bonus bets, and accumulated winnings of such bonuses and bonus bets obtained with Multiple Accounts will be void and will be canceled by us;
3.11.2 we may, in our sole discretion, cancel all winnings and reimburse all deposits (fewer amounts than zero earnings) made with respect to Multiple Accounts and, to the extent that we do not recover it from the Multiple Accounts correspondingly, any amounts that we reimburse with respect to Multiple Accounts may be directly recovered from any other of your Player Accounts (including any other Multiple Accounts).
3.12 If Exitobet closes or suspends your account for any of the reasons referred to in 3.9 to 3.11 above, you shall be liable for any and all claims, losses, liabilities, damages, costs, and expenses incurred or suffered by Exitobet (together “Claims”) arising therefrom and shall indemnify and hold Exitobet harmless on demand for such Claims. In the circumstances referred to 3.9 to 3.11 above, Exitobet shall also be entitled to void any bets or other activity and withhold and/or retain any and all amounts which would otherwise have been paid or payable to you (including any winnings, Bet Credits or bonus payments).
3.13 Exitobet will apply an Administration Fee to all accounts that have been ‘inactive’ for a consecutive period of at least 365 days in accordance with the following procedure. An account is deemed to be ‘inactive’ during any period in which none of the following actions take place in relation to it: (i) a successful deposit; (ii) a Sports bet is placed; or (iii) participation in any Casino, Poker, Games or Bingo product.
(a) If your account remains ‘inactive’ for a continuous period of 365 days then your account shall be deemed to be ‘dormant’ and, if the balance on your account is zero, your account will be closed and no fee shall apply.
(b) If, on being deemed to be dormant, your account has a positive balance, Exitobet shall take reasonable steps to notify you using the details you provided during your registration process (or as updated by you).
(c) If your account remains dormant, after a minimum period of 28 days following Exitobet’s first attempt to notify you that your account has become dormant, Exitobet shall deduct a monthly Administration Fee from your account balance of 10.00 BRL (or currency equivalent), or 5% of your account balance at the time that it is deemed to be dormant (whichever is greater).
(d) The Administration Fee calculated in accordance with (c) above shall be deducted from your account balance on the expiry of the 28-day notification period mentioned above and every 28 days thereafter at the same rate until the earlier of: (i) your account balance reaching zero when no further Administration Fee shall be deducted and your account will be closed; or (ii) you ‘reactivating’ your account when no further Administration Fee shall be deducted.
3.14 You can ‘reactivate’ your account by: (i) making a successful deposit; (ii) placing a Sports bet; or (iii) playing/taking part in any Casino, Poker, Games or Bingo product.
3.15 You can request a refund of any Administration Fees by contacting our Customer Service department.
4.1 Deposits can only be made through the Website. You can use any of the methods specified on the Deposit page of the Website. The available payment methods, the associated rates, and the requirements may vary according to the time, as well as the country and the financial institution in question.
4.2 All deposits will be credited to the player's account once payment processing has taken place.
4.3 Players need to check their Cashier for the details on minimum deposit amounts, as well as the payment options.
4.4 In the event that a transfer is initially accepted and, therefore, is shown in the Player Account and the Operator receives a notification from the card issuer later that the transfer for any reason will be canceled, The Operator will temporarily suspend the Player's Account for suspected fraud or stolen Credit Card and may, at its discretion, suspend or cancel any bet or bet already made.
4.5 A bet can only be placed on the internet.
(a) The Operator will not accept a bet from a Player unless there are sufficient funds in the Player Account to cover the amount of the bet.
(b) The Operator reserves the right to refuse or limit any bet.
(c) The Operator will not grant any credit to a Player and may not use any amount credited in error in order to place a bet or withdraw from the account.
(d) The Player must not treat the Operator as a bank or other financial institution. Neither deposits nor profits generate interest, that is, the Player will not receive any interest on the balance of the Player's Account.
(e) Players do not have the right to make transfers between players or between different player accounts.
4.6 If Exitobet considers that you are using the Website for any reason other than the authorised purpose, Exitobet shall be entitled to close or suspend your account and you shall:
(a) be liable for any and all claims incurred arising therefrom; and
(b) indemnify Exitobet on demand for such claims.
4.7 In addition, Exitobet shall be entitled to withhold and/or retain any and all amounts earned or received by you as a result of or in connection with your ‘unauthorised’ use of the Website including activities which are not for an authorised purpose.
4.8 The Operator will treat all Deposits made in a Player Account as intended by the Player solely for the purposes of you using such money to place bets/wagers on the Website. We reserve the right to obtain information about the scope of your intended game while providing identification information to the Operator. We shall be entitled to suspend or close your account if we reasonably consider or have reason to believe that you are depositing money without any intention to place bets/wagers. In such circumstances we may also report this to relevant authorities.
4.9 All bets are binding on the Player when they are placed and cannot be canceled, except as expressly stated in these Terms and Conditions. If a bet is placed or a hand is played with the player's account, that player will be deemed to have made it and, therefore, is valid.
4.10 No credit will be offered by any employee of Exitobet, and all bets must be supported by sufficient funds in the customer account. Exitobet reserves the right to void any bet/wager which may have inadvertently been accepted when the account did not have sufficient funds to cover the bet/wager. Should funds be credited to a customer's account in error it is the customer's responsibility to inform Exitobet without delay. Exitobet will recover such funds by account adjustment.
4.11 The Operator strives whenever possible to ensure total protection for all players, player accounts, and their bets. However, there are certain events that are beyond the control of the Operator and the Player acknowledges that the games are played through the Internet and, in the case of mobile devices, through the cellular mobile phone networks. These are the media that are known to be imperfect.
4.11.1 If a player has bet on a game but it has not started when it is disconnected due to a technical failure, the game will not take place.
4.11.2 If the Player has bet and the game has started when the game is disconnected, the game will be registered on the game servers and the bet will be maintained and the result will be reflected in the status of the Player's Account, and if the Player wins, the amount will be credited to the player's account.
4.11.3 The Player understands that, in case of disconnection, the records stored on the game server will be the final authority to determine the terms of the bets placed and the circumstances in which said bets were made.
4.11.4 The Operator reserves the right, at any time and without prior notice, to stop offering an announced game and withdraw a scheduled game activity. In this case, all the games started but not completed will be canceled and bets will be refunded to the Player.
4.11.5 At any time and without prior notice, Exitobet can stop offering an advertised game and withdraw a scheduled game activity.
4.12 Financial institutions, card providers, banks and other third-party payment processors may charge a fee for processing payments ("Third-party payment processor fees"). The Player is responsible for paying any and all third-party Payment Processor Fees.
4.13 By choosing a payment method, you accept the terms of that payment method and accept the charges that apply. You agree that the payment method is valid, that the account or payment card belongs to you and that you have the right to use the payment method.
4.14 A player can log in to his player account at any time and see a summary of his account that would show all transactions made in that player account, namely deposits, bonuses, winnings and withdrawals. Players can contact Customer Service and request the history of betting transactions.
4.14.1 In the event that the Player notices an error, he must notify the Game Operator immediately so that the error can be corrected. Players must report such error within 90 days after the date it first appeared on the account statement available in the Player Account.
4.15 The Game Operator has all customer funds separated from company funds and arrangements have been made to ensure that assets in customer accounts are distributed to customers in the event of insolvency. This means that measures have been taken to protect client funds, but that there is no absolute guarantee that all funds will be reimbursed.
5.1 The regulations against money laundering and gambling regulations require us to make check on you to verify your identity and (if necessary) the source of funds deposited by you ("Checks"):
5.1.1 you agree to promptly provide us with any information we request in relation to such check, and we reserve the right to request proof of age documentation and evidence to verify your identity or the source of your funds, including certified documentation, from you anytime;
5.1.2 until the relevant Checks are completed for our reasonable satisfaction, and the requested information has been provided, we have the right to restrict your Player Account in any way we may deem appropriate, even preventing you from placing any bets or wagers, or withdraw your funds, until the Checks are completed successfully.
5.2 We reserve the right, reasonably, to suspend or cancel your Player Account when we are unable to complete these Checks or to our full satisfaction.
5.3 We may provide the information you provide to authorized credit reference agencies and/or fraud prevention agencies (to confirm your identity and card details). You agree that we may process, use, register and disclose the personal information you provide in connection with your registration and that such personal data may be registered by us or by third parties. For more information, see our privacy policy.
5.4 The documents or information we request may depend on the jurisdiction in which you reside. The Game Operator reserves the right, in its sole discretion, to determine what verification documents we require to carry out these Checks. To allow us to make these check or we may ask you to provide a clear copy of (and you agree to provide them immediately, upon request):
● A valid identity document (passport, national identity document or driver's license), proof of valid address of no more than 3 months old (utility bill or bank statement);
5.5 Below is a non-exhaustive list of additional documentation and/or information that we may request for this purpose:
● Copies of the payment method (bank statement, IBAN, credit card copies, proof of ownership, etc.) If the Player has deposited funds with credit or debit cards or if the Player has requested that a payment be made to a By credit or debit card, the game operator has the right to request copies of the front and back of the corresponding card. For the security of the Player, the Game Operator recommends that the Player only make visible the first six (6) numbers and the last four (4) credit or debit card numbers when providing the copy of the card. The CVV / CVV2 number on the credit or debit card must not be visible on the copy.
● Certified copy (and / or notarized) of any document provided to us.
● Other evidence of residency or identity that may be reasonably required.
● A photo of you holding your identity document next to your face.
● Presentation of a contract or similar document by which the Player is requested to sign, and return said document.
● Information or documents on the account / activity of the Player's transaction, its occupation or source of funds.
5.6 The game operator will control all bets and transactions in the account. It is prohibited and illegal to deposit money directly or indirectly acquired by illegal means. Therefore, all transactions are verified to prevent money laundering and all suspicious transactions will be reported to the Game Operator Money Laundering Reports Officer (MLRO) who will inform the relevant authorities of according to our regulatory obligations. If, in a single instance, or for a period of time, we have reasonable grounds to suspect that you are using your Player Account for purposes other than the legal placement of a bet or bet, for example,
5.6.1 ask additional verification questions and / or for documents,
5.6.2 return any deposit or deposit bet no deposit the original deposit method or, where this is not possible, to a bank account that has your name with a description of the transaction we see fit;
5.6.3 withhold payment of your real money balance without providing a reason;
5.6.4 close or block your Player Account indefinitely without providing reasons and informing the relevant authorities; or/and
5.6.5 to help or initiate a relevant criminal or civil proceeding against you.
6.1 Exitobet shall not be liable for any errors regarding bets or when we have reason to believe that any of the following circumstances have occurred:
6.1.1 There is an obvious error or a printing error in a payment. Table or any other typographical or photographic error;
6.1.2 The Operator has continued to accept bets by mistake in closed or suspended markets;
6.1.3 Any technical error in which bet or bets have been offered, placed and/or accepted due to this error or that includes it, including the place where bets or wagers that have not been accepted during periods have been made in which the Website was affected by technical aspects;
6.1.4 Any other error, such as a human or systemic error by an employee or contractor;
6.1.5 Minimum and maximum wager amounts on all events will be determined by us and are subject to change without prior written notice. We also reserve the right to adjust limits on individual Accounts as well.
6.2 In the event of a cancellation under any provision of section 6.1, the bet or bets may be canceled and the bet, bets, bonuses received and winnings already accrued will be considered void and invalid and the Player Account will be returned to your beginning balance. For the avoidance of doubt, the initial balance is the balance that the Player had in the Player's Account before the wrong betting activity minus the bonuses received and the accumulated winnings thereof. In the event of an error remittable to the suppliers of the Operator or other third parties, Section 6.3 below shall apply.
6.3 We reserve the right to limit or reject any bet you wish to place on the Website. We will not seek to impose such restriction on a player who, before being notified of the restriction, has made valid bets on a bonus bet promotion, as this would significantly affect the consumer's ability to complete the qualifying bets required by that bet of bonus.
7.1 You can withdraw your own real money deposits and winnings saved in your Player Account at any time provided that:
7.1.1 Your CPF or current document, and your email or phone number have been verified;
7.1.2 All payments made to your Player Account have been confirmed as approved and have not been returned, revoked or otherwise canceled;
7.1.3 There is currently no ongoing investigation about a game defect related to a game that has been played and that requires a temporary freeze in the withdrawal of funds or when we have reason to believe that a Prohibition Act may have been carried out (as defined in Section 8).
7.2 To withdraw the money earned, you must make the corresponding request through www.exitobet.com in the ‘Withdrawals’ section. Withdrawals are charged through the requested means.
7.3 To make your withdrawals, the account must be validated. To validate your account, the first time you request a withdrawal, you must send an image of your ID Card (both sides, or follow any other instructions from our side like an image of an ID taken next to your face, or video of yourself holding an ID, or some other similar validation methods) to the email [email protected]. For the following withdrawals, it will not be necessary to comply with this condition, since your account will already be validated. However, for following withdrawals where there have been prior deposits with credit cards, Exitobet may request for copies of the credit card (both front and back of the card). Exitobet then advises You to only leave the first 6 Digits and the last 4 Digits of the card visible. This is for your own protection. Also cover the CVV/CVV2 number at the back side of the card.
7.4 A confirmation will be sent when the withdrawal has been processed and approved by us.
7.5 It is important to keep in mind, for the approval of your withdrawal, you must comply with betting the full amount of the money deposited at least once (rollover/wager x1).
7.6 The client must consider that the ownership of the virtual account must coincide with the ownership of the payment withdrawal method provided to us, otherwise the withdrawal request will be denied.
7.7 The evaluation of your withdrawal request will be carried out during the next business day after the request (Saturdays, Sundays, and holidays are not considered). However, Exitobet may extend said period if it considers it.
7.8 Once the withdrawal/refund is approved, we have a maximum period of three business days to make the payment.
7.9 The client can only have one pending withdrawal. This must be processed in order to generate another request.
7.10 Due to security issues and procedures against money laundering, fraud and/or bonus abuse, deposits made cannot be withdrawn without having been wagered at least once for the full amount (rollover/wager x1). If Exitobet considers that a movement is suspicious, it reserves the right to condition the client to place bets with odds greater than 1.5 and/or request the documentation it deems pertinent to validate the transactions.
7.11 Before accepting a withdrawal, we may ask you to provide us with legal identification, for example, certified copies of a national identity document, immigration card or other similar documentation that is necessary under the circumstances. We may also carry out a phone verification, face verification, or another type of verification that is required to validate the account.
7.12 It is your responsibility to report any incorrectly credited transaction to your account. Otherwise, any profit obtained from the wrong balance will be canceled and must be returned to Exitobet.
7.13 Likewise, if by mistake we transfer or deposit to your ownership (bank/financial account, among others) amounts that do not belong to you for any reason, these will be deducted from your web account if there is a balance. If there is no available balance in the web account, you will have to return them within a period of no more than five (5) calendar days. Otherwise, whatever legal action is available will be taken to recover that debt.
7.14 If the balance of an account is negative, due to the correction of the closing of bets, the account will be blocked until the customer recharges for an amount equal to or greater than the negative value. Otherwise, we reserve the right to close the account.
7.15 The client will assume all expenses and commissions for bank transfers. You are fully responsible for paying all monies owed to us. You must make all payments to us in good faith, and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a liability legitimately incurred. You will reimburse us for any charge-backs, denial or reversal of payment you make and any loss suffered by us as a consequence thereof. We reserve the right to also impose an administration fee of 300.00 BRL, or currency equivalent per charge-back, denial or reversal of payment you make.
7.16 All withdrawal requests must be made through your account, and in case you need Exitobet to make a manual withdrawal on your behalf, a fee of 100.00 BRL will be charged when/if a manual withdrawal is possible.
7.17 You may withdraw any unutilized and cleared funds held in your player account by submitting a withdrawal request in accordance with our withdrawal conditions. The minimum withdrawal amount per transaction is 50.00 BRL (or equivalent in other currency) with the exception of an account closure in which case you may withdraw the full balance.
7.18 There are no withdrawal commissions if you roll over (wager) the deposit at least 1 time. Otherwise, we are entitled to deduct an 8% fee with a minimum sum of 20.00 BRL (or equivalent in your account currency) in order to combat money laundering.
7.19 We reserve the right to charge a reasonable administrative fee if You proceed with more than 25 approved withdrawal/payment requests during one (1) calendar month. The reasonable administrative fee will be 2% of the transaction amount, but not less than 30.00 BRL or currency equivalent. It must be charged on each withdrawal after the 25th withdrawal within each month.
7.20 In cases when your balance is at least 10 times larger than the total sum of your deposits, you will be limited to 25,000.00 BRL (or currency equivalent) for withdrawal per month. In other cases, the maximum withdrawal amount per month is 50,000.00 BRL.
7.21 Operator may carry out additional verification procedures for any payment exceeding the equivalent or cumulative withdrawals greater than 50,000.00 BRL and further reserves the right to carry out such verification procedures in case of lower payments.
7.22 When requesting the withdrawal of winnings, the Operator reserves the right to pay the requested amount up to a maximum of 10,000.00 BRL per transaction, unless Operator approves your request for higher amount to be withdrawn. These limits do not apply to winning online progressive jackpots.
7.23 The maximum amount you may withdraw within a 24-hour period is 50,000.00 BRL (or the equivalent in Your Account currency), unless We have approved a higher amount.
8.1 You acknowledge and agree that you will not participate in any of the following activities:
8.1.1 Fraudulent activity, which includes (without limitation)
(a) conspiracy with others to obtain an unfair advantage (also included through bonus schemes or similar incentives);
(b) attempt to register false or misleading account information;
(c) ACT (OR attempt to ACT) in any way that we deem reasonably illegal in any applicable jurisdiction, made in bad faith or with the intent to defraud and/or circumvent any contractual or legal restriction, regardless of whether such act or intent Act in fact causes us any damage or damage;
(d) USE A VPN or proxy to hide or to alter the identity of the Device You are using to Connect to the Website.
8.1.2. Take advantage of unfair advantages, which include:
(a) when attempting to exploit a flaw, gap or error in our software, or disadvantage on our website
(b) through the use of third-party software or analysis systems, which includes, among others, software that includes features that:
(i) allow gaming without human intervention (for example, Bots) and/or
(ii) make decisions Automated.
8.1.3 Opening multiple accounts;
8.1.4 Criminal activity, which includes (but is not limited to) match-fixing, manipulation or misuse of inside information, traps, bribes, fraud or conspiracy;
8.1.5 Breach the rules of the governing body of a sport (a "Prohibited Act").
8.2 The execution of a Prohibition Law will constitute a grave violation of these Terms and Conditions. We will take all reasonable measures to prevent and detect prohibited acts and identify the participants involved in the event that it occurs.
8.3 If we have reason to believe that you have enacted a Prohibition Act, we will have the right to withhold all or part of the balance and/or recover from your Player Account (or any Duplicate Account), the amount of any Payment Bonus or Winnings that have been affected by or are attributed in some way to the Prohibition Act. You agree to indemnify the Operator against all claims, losses, liabilities, damages, costs and expenses incurred or suffered by the operator arising directly or indirectly from its Prohibition Law. The rights set forth in this clause 8 do not affect any other rights (including customary law rights) that we may have against you, under the Terms and Conditions or otherwise.
8.4 As part of its use of the Website, the Operator provides you with the live chat service, as an option to communicate with Customer Service for any relevant problem. Live chat is moderated by the Operator and is subject to the following rules:
8.4.1 All conversations are recorded and maintained for a reasonable period of time. Your use of the Live Chat function must be for purposes strictly related to the Operator's services and any relevant problems you may have in relation to these services.
8.4.2 Abusive and/or offensive language will not be accepted. In addition, you have no right to make false and/or malicious or harmful comments regarding the operation of The Operator in any media or forum.
8.4.3 The Operator has the right to close or suspend the Player's Account at its sole discretion if the Player uses abusive and/or aggressive language in his communications with the Operator in its live chat facilities.
9.1 The Player and the Operator are at risk of excessive play. You can find more information about the risks associated with gambling on our website at https://www.begambleaware.org.
9.2 In addition, you can also take a self-test at: https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/.
9.3 Also, you can find additional information about gambling addictions at: https://www.begambleaware.org/safer-gambling/.
9.4 The most important instruments against the negative side effects of gambling are knowledge and education about the risks of gambling. We recommend you think about the following helpful tips before you start gambling, in order to ensure gambling stays fun for You and without any negative side effects:
9.4.1 Before you start gambling, think about how much you can afford to gamble according to Your financial situation. Play with amounts that are for fun and for your entertainment.
9.4.2 Try not to take huge risks to win back what you lost before. Play for fun and not to earn money.
9.4.3 Set yourself a time limit and do not break it. Keep in mind that gambling should stay in balance with your other hobbies and not be your only hobby.
9.4.4 It is recommended not to play when you are extremely stressed, depressed, or under too much pressure. Also, do not play when you are under the influence of medications, drugs, or alcohol.
9.4.5 You should take breaks when you notice that you get tired or can’t concentrate anymore.
9.5 To use our Service, you have to be 18 years or older. To avoid abuse, keep your login data safe from any minors near you. Principally, we recommend a filter program to avoid minors, especially children, to access any content on the internet that is not healthy for them.
9.5.1 For parents, we recommend a list of internet filters, to support them from keeping their children from any content that was not made for them: https://famisafe.wondershare.com/internet-filter/best-internet-filters.html.
9.6 In case you are diagnosed with a gambling addiction or try to stay away from gambling for a different reasons, you can opt for “Self-Exclusion”. Self Exclusion means that you exclude yourself, out of your own choice, from all gambling services. This exclusion cannot be undone for a set amount of time. If you wish to self-exclude yourself from gambling, please message our Support and give them a time span between 6 months and 5 years. They will also explain all future steps and what is needed from you.
9.6.1 Self-Exclusion is permanent for the set time span and will not be undone for your own protection.
9.6.2 During Self-Exclusion you are not allowed to create a new Account and every attempt to create new Account during Self-Exclusion is a violation of our Terms of Service and may result in a permanent ban of your original account.
10.1 Winnings/details of the odds offered in any game are discussed in the Rules of the games or in the terms of any promotion. The details of any other promotional prize are indicated in the terms of the promotion.
10.2 Sometimes, the competitions will be held as "Awards Competition." These competitions are completely separate from the games and, therefore, the Awards competition in the history of the player's account. The operator of games contacts a player who has won a Competition Award to verify that the address is correct. The player is required to respond and confirm that the address is correct before the operator of the competition game can issue an award. Any tax on the Competition Prizes is payable by the Player.
10.3. If the award includes travel, as a condition of claiming the award, you are required and obligated to be insured for all travel-related risks at your own expense in order to be eligible to collect the award.
10.4 The player understands and accepts that the jackpot prizes can be advertised in a given currency and, if claimed in a different currency, there may be a reduction in the jackpot amount caused by currency fluctuations.
10.5 Suppliers, contractors and employees of Exitobet or any company of the Entertainment Art group may not play with Exitobet, additionally we reserve the right to investigate any profit of said suppliers, contractors or employees and report them in case the fraud or manipulation has been detected.
11.1 The Operator provides customer service via email and online help desk by chat. The email address for Customer Service is [email protected].
11.1.1. Sending spam to Customer Service is prohibited (sending repeated copies of the same message). Players are prohibited from harassing or abusing Customer Service personnel. Players are requested to address their concerns without the use of obscenities or threatening language.
11.1.2 The game operator has the right to close or suspend the player's account in its sole discretion if the player uses abusive and/or aggressive language in his communications with the game operator.
11.2 A complaint can be directed to Customer Service through live chat, telephone or email. A claim will be considered valid when it contains clear information about the identity of the Player (full name, date of birth, address, registered email address and mobile phone number) and provides all the relevant details that give rise to the claim.
11.3 Our goal is to recognize the claim within 24 hours.
11.3.1 Our goal is to process your complaint within a maximum period of 10 business days. If more time is needed, we will inform you within these first 10 business days and provide you with an estimate of the time required for us to complete the investigation.
11.4 If you are not satisfied with the handling of your complaint by the Operator, you can send your complaint to [email protected].
11.5 The final resolution of the ADR or regulator does not deprive the right to take the matter to court, which will be the Final stage of the process.
11.6 In the event that there is a discrepancy between the outcome of a game as recorded in the Operator database and the Player Registration, the information recorded on the game of the Operator is considered valid.
11.7 Players are prohibited from discussing a complaint in the time during which the Operator has been pending or has already been processed in the chat rooms.
12.1 We may restrict your access to Exitobet, suspend or cancel your account, withdraw your betting offers, void any pending bets on your account, cancel any unmatched bets, or cancel and void any pending or combined bets in our absolute discretion if:
12.1.1 we have a reason to believe that you have engaged in a Prohibition Act;
12.1.2 we are obliged to do so by any applicable law, rule or regulation;
12.1.3 there is a material technological failure that prevents us from offering the services;
12.1.4 you do not provide us, within a reasonable time, the information necessary for us to provide the services;
12.1.5 we suspect that you may be bankrupt or have difficulty obtaining credit;
12.1.6 you are prohibited from participating in betting for any term of your employment contract or any rule of a sports governing body or other professional body that applies to you;
12.1.7 a bet is placed on any game or sporting event in which it participates (or in which it participates in a team that is marked or with respect to which it is used); or
12.1.8 we suspect you may have materially violated these Terms and Conditions.
12.2 You agree to indemnify and disclaim the Operator and Its Officials, Directors, Employees, Agents, Licensors, Providers and Service Providers and Third parties on the website from and against all losses, expenses, damages and costs resulting from their violation of the Terms and Conditions.
13.1 A player can request at any time to close his player account by contacting customer service. If the Operator does not suspect that there is a violation against these Terms and Conditions, the Operator will execute a payment of the available funds of the Players, less the charges of third parties, within a reasonable time after the termination request. If the Player has breached these Terms and Conditions, the Operator shall have the right to claim any winnings that have been paid or to compensate the balance of the Player's Account.
13.2 If a Player closes a Player Account, all funds (except bonus money) will be transferred to the bank account from which the funds paid into the Player Account originated.
14.1 The Operator undertakes to protect your privacy and personal information. Your personal information is processed in accordance with our Privacy Policy.
15.1 Persons residing in the following countries are expressly prohibited from using the Website and playing the games provided by the Operator. By registering as a Player, you confirm that you are not a resident of any of the following countries: Australia, China, Curacao, the United States, France, the Netherlands, Israel and/or any other jurisdiction where your participation is in conflict with any applicable law or any other rule related to online games.
15.2 It is the sole responsibility of the Player to understand the laws of their residence jurisdiction related to all aspects of the games and/or services offered by the Operator. Your access to the Website is on your own initiative and you are responsible for complying with local laws. The Operator does not guarantee that the materials of the Website or the services of the Operator are appropriate, available or allowed in their jurisdiction. The Operator cannot provide any legal advice regarding this matter and the Operator assumes no responsibility in the event that a person breaches a law or regulation when making transactions with the Operator in any way.
16.1 The Website may provide links or references to other websites. The Operator does not have a particular knowledge of the information contained in other sites and does not endorse the companies or products to which it is linked. The Operator is not responsible for the content or policies of those other sites and assumes no responsibility for damages resulting from your access or use of such other sites. If you decide to access any of the third-party sites linked to the Website, you do so at your own risk. The Operator reserves the right to cancel any link at any time.
17.1 All content on the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads and software, is owned or authorized by the Operator. You may not access, print and download parts of the material on the Website unless expressly permitted and only for your personal and non-commercial use. The information on the Website may not be altered, distributed or displayed without the express consent of the Operator.
17.2 The trademarks, trade names and other symbols of the Operator included or mentioned on the Site (the "Marks") are protected by national and international trademark laws. All use of the Marks is strictly prohibited without the prior written approval of the Operator. Marks may not be used in connection with any product or service that is not approved by the Operator or in any way that may cause confusion among customers or discredit or discredit the Operator. The Player does not obtain any rights in relation to the Marks or any other material on the Website. Failure to comply with these provisions may result in liability for damages.
17.3 If you wish to publish materials on the Website (including, but not limited to, comments, suggestions, bug reports and design ideas), you must automatically grant the Operator a worldwide, non-exclusive, royalty-free license. Broad and perpetual license to use, modify, incorporate and reproduce materials in any way and waive all moral rights in relation to such materials.
18.1. To the extent permitted by applicable laws, neither the Operator nor any of its affiliates or content and service providers accept any liability for direct, indirect, special, punitive, incidental, exemplary or loss, costs, expenses and damages consequential of any kind derived from or related to your access and use of the Website and/or the services provided by the Operator. In no event will the Operator's total liability to You for all damages, losses and causes of action exceed the amount You have deposited into your Player Account during the last 90 days calculated from the date the incident occurred.
18.2 The Operator does not guarantee that the Website or the services provided by the Operator will be provided without interruptions, interference, delays or other types of errors, nor that the defects will be corrected. The website and services are provided "as is."
18.3 If the Operator, due to a technical error in the systems that the Operator authorizes its suppliers or for some other reason outside the reasonable control of the Operator, makes an erroneous payment to the Player's Account, said payment You will be paid to return to the game operator as soon as the error has been identified. The Operator shall have the right to make said erroneous payment again without the prior consent of the Player. Such erroneous payment will be considered as a debt to the Operator until the correction has been made. The Player is obliged to inform the Operator immediately after making an incorrect payment.
18.4 This clause will not be considered as a responsibility that excludes anything that would be illegal to exclude in accordance with applicable law. Nothing in these Terms and Conditions will work to exclude any liability that the Operator may cause with respect to fraud, personal injury or death.
18.5 To the extent permitted by law, our maximum liability arising from or in relation to your use of the Website, regardless of the cause of the actions (whether by contract, tort, breach of warranty or other), does not exceed the value of the bets you placed through your Player Account with respect to the bet or the product that gave rise to the relevant liability and in no other case exceeds 50,000.00 BRL or the equivalent in other currencies.
19.1 The Operator reserves the right to modify or change these TERMS & CONDITIONS at any time. Any changes to these TERMS & CONDITIONS will be notified to Players in advance and will become effective once accepted by the players. If you do not accept the modified or new TERMS & CONDITIONS, you will not be able to access, use or continue to use the Site or any of the services provided by the Operator and the Player must contact Customer Service to close the account and withdraw the Player's remaining funds. The Operator advises you to periodically review the TERMS & CONDITIONS to be informed of any changes. The Operator also reserves the right to change or modify the content of the Website at any time without prior notice and will not be liable to any party in any way for the possible consequences of such changes.
20.1 The Operator accepts no responsibility for the consequences arising from force majeure events and will not be liable for any failure or delay in fulfilling its obligations. Force majeure events include, without limitation, acts of nature, acts of God, electrical failures of public services, acts of war, terrorism, disturbances, civil disorders, rebellions or revolutions, strikes, lockouts or labor difficulties, court orders, courts, delays or interruptions of the Internet or telecommunications networks, non-compliance from third parties or any other similar cause beyond the reasonable control of the Operator.
21.1 These Terms and Conditions constitute the entire agreement between you and the Operator and replace each and every one of the previous and existing agreements regarding the Website and the services provided by the Operator. You acknowledge that the Operator has not made any statement, promise or agreement regarding the matters dealt with, by the Terms and Conditions that are not included in this document.
22.2 If any provision of these Terms and Conditions is considered illegal or not enforceable, that provision will be separated from these Terms and Conditions and all other provisions will remain in effect without being affected by such separation.
23.3 We reserve the right to legally assign or transfer this agreement. You must not assign or transfer this agreement.
22.1 By accessing the Site and/or registering as a Player, you agree that all matters related to your access and use of the Site and the services provided by the Operator will be governed and interpreted in accordance with the laws of Curaçao, without giving effect to any principle of conflict of law.
Any dispute arising out of your use of the Website and/or the services of the Operator will be resolved by the courts of Curacao and you agree to submit to the exclusive jurisdiction of said courts.
22.2 You acknowledge that, unless otherwise indicated, games and services are organized in Curaçao and your participation in these services takes place within the territory mentioned above. Any contractual relationship between you and Entertainment Art BV is considered to have been made by the parties in Curaçao in the registered address of Entertainment Art BV.
These Bonus Terms and Conditions ("General Bonus Terms") apply to all promotions and competitions of Exitobet that we offer ("Promotions") from time to time and are part of the General Terms and Conditions between you and us. The Promotions also relate to the terms that apply and are clarified before participating in said Promotion. All specific terms of the promotion are part of these General Bonus Terms. Except as expressly provided, in the event of any discrepancy or conflict between these General Bonus Terms and any specific promotional term, specific promotional terms will prevail. By participating in any Promotion, you agree to be subject to these General Bonus Terms.
23.1.1 The Operator may from time to time grant bonus funds or bonus spins to players (for example, a 20.00 BRL login bonus or a 100% deposit bonus up to a certain amount).
23.1.2 A list of current bonus offers is published on the 'promotions page' on the website. The list does not include promotions offered through other channels.
23.2.1 When used in specific terms of the promotion, "Bonus" or "Bonus Funds" means any fund or equivalent that we have credited to the bonus wallet of your player account ("Bonus Balance"). Bonus funds cannot be withdrawn or paid directly but must be used for placing bets on the Website. Depending on the Promotion, these bonus funds may become real money in your account (the "Cash Balance") after complying with a specific set of terms and conditions within the Promotion (for example, a wagering requirement).
23.2.2 "Bonus Spins" means a bonus that consists of the right to play games that do not require betting.
23.3.1 A bet requirement means the number of times you must bet the value of a Bonus that is awarded before that Bonus becomes a part of your cash balance (a "Bet Requirement"). Until you have met the wagering requirements for a bonus, all the winnings of that bonus will be announced. If you lose the Bonus, all bonus funds will also be removed. The bonus bet requirement is thirty-five (35) times the amount of the bonus received, unless specified otherwise in bonus specific terms and conditions. Any winnings for the use of bonus spins are considered bonus funds and must be wagered in accordance with the requirements of the promotion bet before being able to withdraw.
23.3.2 Casino games contribute differently to meeting the wagering requirements. The contributions of the different games are listed below:
● 100% - Slots
● 10% - Card Games (Evolution card games do not contribute towards completing the rollover)
● 10% - Board Games
● 10% - Video Poker
● *some games are excluded from wagering.
23.3.3 Each promotion has specific requirements for promotion bets that will be clearly explained in the specific terms of the promotion. The wagering requirements will not apply to any bet that uses your cash balance.
23.3.4 It is the responsibility of the Player to ensure that the Player is aware of the promotional terms and conditions at all times.
23.3.5 You can always check if you have completed the wagering requirement for any active bonus by visiting the "Active bonuses" section of your player account.
23.4.1 When participating in a promotion, any available cash balance in your player account will be used to bet on the game first. Bonus funds are only used once your cash balance has been depleted or is insufficient to fulfill participation.
23.4.2 You cannot participate in more than one promotion at the same time. If you sign up for a new promotion at a time when you already have an existing bonus, the bonus funds related to the existing bonus will be lost.
23.4.3 If a player tries to change his Casino bonus or the use of bonus spins while his Real Money is locked in Sports Betting, this is considered an abuse of the promotion and a breach of our Terms and Conditions.
23.5.1. You can withdraw your balance in cash at any time, subject to the Terms and Conditions. However, there is no balance in the account. See the Terms and Conditions for details on how to withdraw funds from your player account.
23.5.2. Free spins without deposit and no-deposit bonuses have a limitation of the withdrawal to the maximum 250.00 if not stated otherwise in the promotion's specific Terms and Conditions.
23.6.1. You must not participate in any activity that is intended to unfairly take advantage of a bonus, including compliance with any Prohibition Act (as defined in section 8 of the Terms and Conditions (Inappropriate Use)).
23.6.2. If we have reasonable grounds to suspect that a Bonus is being claimed by or for the benefit of the same person more than once or by a group of people acting in concert, then you can withdraw the availability of any Bonus or all the Bonuses for that customer or group of customers and/or cancel any bet financed by the Bonus and eliminate any winnings from said bet.
23.6.3. The operator reserves the right to withdraw the availability of any Promotion to any customer or group of customers at any time and at the sole and absolute discretion.
23.7.1. Implement certain restrictions on how you can bet a bonus when you participate in a promotion ("Restriction of promotional game").
23.7.2. The type of promotional game restriction that applies to the bonus varies depending on the type of bonus offered, but may include things like:
23.7.2.1 Maximum or minimum bets;
23.7.2.2 Games or qualifying products;
23.7.2.3 Restrictions on the patterns of your game;
23.7.2.4 Maximum or minimum odds per event or totals for combination and chain bets;
23.7.2.5 Maximum profits.
23.7.3. The restrictions of the promotional game that apply to a bonus will be established in the specific terms of the promotion.
23.7.4. We reserve the right to refuse, cancel or claim a bonus and/or any outstanding winnings from the game using the bonus funds if the terms of Section 23.6 are violated, or if there is evidence that a Player is abusing promotions or is using the promotion to guarantee benefits regardless of the outcome, either individually or as part of a group.
23.7.5. Only allowed one account per player. A player cannot use another Player's Account to avoid this restriction and obtain more than one cash bonus/offer bonus. In addition, the Operator reserves the right to close the Player's account and the wording of The Operator.
23.7.6. Sports bets do count toward betting requirements.
23.7.7. A player may not use the bonus money to place bets that cover more than two-thirds (2/3) of all possible outcomes in events or games with multiple results.
23.7.8. The Operator reserves the right to cancel the winnings as a result of the bets with an active bonus in which a Player has accumulated a value, or part of a value, and is subsequently activated with a deposit of real money. This paragraph will apply if any part of the value was created with a welcome bonus without deposit or a bonus spin.
23.7.9. If a Player uses a proxy or similar server to connect to the Website to alter or hide the true identity of the Player or to alter or hide the true identity of the Player's computer equipment, the Operator reserves the right to cancel any bonus and any winnings made.
23.7.10. Profit withdrawals become a bonus or bonus spins that originate without a deposit having a maximum limit of 250.00 BRL (except in specific terms).
23.7.11. The operator reserves the right to win the bonus money if it has not been fully wagered within the specified period. The specified periods are 30 days.
23.7.12. Bonuses and/or bonus drafts can only be once per household, family, address, email and IP Address.
23.8.1 Any Sportsbook bets made with bonus funds, increased winnings, increased odds, risk-free bets or bonus bets must not be placed on outcomes that are correlated or opposed to each other. Any risk hedging by selecting correlated results to secure a profit with the above-mentioned bonus types will be considered as a violation of our TERMS & CONDITIONS.
23.8.2 All bonuses of Users are limited individually to one person, home address, telephone number and e-mail address, one bill of payments (such as by card number or Skrill account), as well as the computer being used (including the institute, Internet club and other public institutions). Operator has the right to refuse the bonus to any User or group of Users. Bonus programs are available only to Users who have made a deposit in real currency to their account in Exitobet.
23.8.3 In case of violation of any requirement of the bonus programs, and also if there is any evidence of recurrent bets at one and the same event from a group of customers, or conspiracy, regardless of the result of the given bets, Exitobet reserves the right to deprive these players from a bonus and to consider the corresponding bets as invalid. For the purposes of protection against fraud the company has the right to demand a document from the client proving identity before transferring a bonus.
23.8.4 Any Bonus is only available once per person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and/or IP address.
23.8.5 Any "welcome" Bonuses are only available to new customers who open an account on the Website and who have never held an account on the Website before, have never received a welcome offer of any kind and who are invited to take part in a welcome offer by virtue of it being specifically offered to them when they register on the Website.
23.8.6 Some bonuses must be manually activated by you in Your Account. Unless stated otherwise, you can do this after logging into Your Account and depositing the amount required to access the Bonus. Such Bonuses can only be activated when real money is available in Your Account. If you play with any of your deposited funds prior to claiming the Bonus, lost funds cannot be used to activate the Bonus.
23.8.7 All Bonuses have a wagering requirement that needs to be completed within a given time frame before any potential winnings and/or bonuses can be withdrawn. The Wagering Requirements of a Bonus means the total amount of bets you must stake before the Bonus and any accrued winnings are transferred into your Cash Balance and can be withdrawn. The Wagering Requirements for each Bonus are set out in the specific terms for the Bonus and will be expressed as a multiple of the Bonus amount, or of the Bonus plus the Deposit amount, along with a time limit by which this amount must be played through. Failure to meet the required wagering requirements and/or forfeit of an active Bonus for any reason may result in the forfeit of all winnings attained throughout the wagering process of the Bonus. Any attempt to withdraw any funds or cash out any placed bets prior to the complete fulfillment of the Bonus wagering requirement, may result in the Bonus and any winnings attained being forfeited. System bets do not count towards the wagering requirements. Only bets that have been placed and settled during the campaign period will be considered towards the wagering requirements. Any bets that are placed and settled outside this period will not count.
23.8.8 Where any Bonus is capable of (for example due to enhanced odds) giving you guaranteed or increased chances of profits irrespective of the outcome; and we have any evidence or reasonable suspicion that you have placed a bet or multiple bets (alone or in a group of players), then we may withdraw the Bonus and all winnings attained by you during the wagering of the Bonus and we may also close Your account and withhold all funds remaining on Your Account at our absolute discretion.
23.8.9 If you cancel the Bonus, you will lose the Bonus and all winnings generated from the Bonus. Details on the applicable restrictions can be found in the specific terms of the promotion.
23.8.10 We have the right to refuse any player of a Bonus or we may alter the Bonus (including cancellation), if we believe that:
23.8.10.1 The Bonus is being abused (our definition of abuse includes but is not limited to a player making use of promotional offers without ever risking their own funds);
23.8.10.2 Technical issues have occurred in relation to the Bonus;
23.8.10.3 The Bonus is, for any reason, not able to be conducted as planned.
23.8.11 We offer promotions in good faith to players who use our services for entertainment purposes. We reserve the right to cancel or remove a player’s access to these games in the case of suspected abuse of this offer and also, should we deem so necessary, terminate the offender’s account with immediate effect. In the case of an offender’s account being closed, we will not be liable to refund any losses made by a player on any games or to refund any balances on the players account. ‘Abuse’ includes but is not limited to using software and/or opening multiple accounts in order to gain an unfair advantage on a Bonus. In all cases of abuse, we retain the right to withhold all winnings and any balances remaining on Your Account.
Therefore: If we notice that a bonus is being abused and/or the bonus terms are being breached, we may take the following actions against such abusers:
23.8.11.1 Revoke and/or cancel any bonuses and bonus winnings that we regard may have been redeemed by misuse of the system; and/or
23.8.11.2 Players found to be abusing bonus offers may be barred from receiving further bonuses; and/or
23.8.11.3 Abusing player accounts may be terminated.
23.8.12 A list of what may be deemed abuse may include but is not limited to:
23.8.12.1 Using more than one account;
23.8.12.2 Equal, zero or low margin bets;
23.8.12.3 Placing bets in excess of the maximum stake allowed when having an active bonus is 30.00 BRL per game round or 3.00 BRL per line (or equivalent in your currency), unless stated differently in bonus specific terms and conditions;
23.8.12.4 Wagering bonuses on excluded games;
23.8.12.5 Collision;
23.8.12.6 Manipulation of software, exploitation of loopholes or other technical forms of abuse or other behavior which amounts to deliberate cheating;
23.8.12.7 Masking IP address or using a VPN.
23.8.13 All Bonuses are intended for recreational players and/or as tokens of appreciation to our customers and we therefore reserve the right to restrict eligibility to participate in all or part of any Bonus.
23.8.14 Unless stated otherwise on the specific bonus landing pages, all Bonuses in Casino have got a max bet restriction in place of 30.00 BRL per game round or 3.00 BRL bet per line (or currency equivalent) and failure to adhere to this max bet rule may result in account closure and forfeit of the Bonus and any winnings attained during the wagering of the Bonus.
23.8.15 Irregular Play
At any time, we may decide to review all records and play transactions and/or to monitor your use of any Bonus or Bonuses. If Irregular play is suspected, we reserve the right to disqualify you from any free spins/bonus spins promotion or Bonus or other form of promotion and/or withhold all deposits and/or winnings and/or close Your Account. Irregular play is considered bonus abuse and is not permitted on the Website. Irregular play can include (but is not limited to) low margin betting, equal betting, zero risk bets or hedge betting. These are considered Irregular Play when done purposely to exploit bonuses, in addition the following types of play are considered irregular play:
23.8.15.1 Increasing the balance and then changing Your gaming pattern significantly (bet, game type, bet structure or other pattern of betting) to complete any wagering requirements of any Bonus;
23.8.15.2 Using any betting system or placing even money bets on any game of chance, and/or Using the "Double-Up" or gamble feature within a game to increase win values;
23.8.15.3 Increasing your balance after placing high value bets and thereafter proceeding to place bets of less than half of the prior bet value, in order to meet bonus wagering requirements;
23.8.15.4 Wagering on Games that do not contribute towards wagering requirements or games with a 0% wagering weight applied to them as specified in the specific bonus landing page terms;
23.8.15.5 Wagering on games with bonus money to build up value, lose the bonus and then cash out on the built-up value with a secondary deposit.
24.1 As a gaming operator we need to comply with the Prevention of Money Laundering Act and any associated Regulations. We will check all transactions and report any suspicious transaction to the relevant competent authorities in Curacao.
24.2 If you become aware of any suspicious activity relating to any of the Games on the Site, you must report this to us immediately by sending an email to the following address: [email protected].
24.3 We may suspend, block or close Your Account and withhold funds, in accordance with the Prevention of Money Laundering Act.
24.4 All transactions will be monitored and/or reviewed to prevent money laundering according to the relevant Anti-Money Laundering regulations.
24.5 All withdrawals must be done through the same payment method chosen by you when placing a deposit, unless we decide otherwise or are unable to do so. If you deposit using a number of payment methods, we reserve the right to split your withdrawal across such payment methods and process each part through the respective payment method at our discretion and in accordance with anti-money laundering policies and regulation.
24.6 We may request that you redirect your withdrawal or cancel it or request that it is redirected to a different method of withdrawal in accordance with anti-money laundering polices and/or regulation.